San Antonio Zoo
  • 22-Jan-2020 (CST)
  • San Antonio, TX, USA
  • 9.26
  • Hourly
  • Full Time

Employee discounts on merchandise, food, and entry. Medical, Dental, Vision, and Life insurance benefits after 3 months of employment. Paid leave accrual benefits after 4 months of employment

San Antonio Zoo honors our animals, team members, and guests by conducting ourselves at the highest level of integrity and empathy, as defined in our Guest Models.

Security Officer is to ensure a safe and secure environment for guests, team members, animals, property, and assets while still providing exceptional guest experience.

Our Zoo Crew is a dedicated and diverse group of individuals committed to providing quality care to our animals while creating moments of exceptional guest experience!  


Essential Duties

  • The primary responsibility of the Security Officer is to successfully maintain the safety and security of San Antonio Zoo, its employees, and guests.
  • Positions require a flexible schedule must be available on weekdays, weekends, and holidays. 
  • The hourly rate for this position is $9.26.
  • Under the direction of the Director of Guest Experience and Guest Experience, Security Manager will be responsible for observing their assigned duties, correcting and reporting all situations relating to safety and security.
  • Maintain an accurate knowledge base of all of the policies and procedures of San Antonio Zoo and the Security Department. Use of sound judgment based upon prior knowledge, experience, and current laws to resolve any situations that are not explicitly indicated. In any case, where the course of action is not clear, the Security Officer is to refer to and adhere to our Emergency Response Plan (ERP).
  • Assist the Security department in the enforcement of all company and department policies and procedures, by way of accurately reporting all discrepancies to according to our Emergency Response Plan.
  • Complete, accurate reports of all situations that involve the safety and security of the guests and employees promptly and distributing all reports to all department managers involved in the cases.
  • Consistently provides exceptional internal and external customer service in alignment with our GUEST model.
  • Survey Zoo grounds, including doors and gates, to identify any safety hazards and determine they are secure.
  • Maintain access control and only permit authorized persons to enter the property.
  • Monitor surveillance cameras.
  • Provide reporting and investigatory information on an ongoing and as-needed basis.
  • Maintain knowledge of current emergency policies and procedures and respond to emergencies by the system.
  • Ensures the proper care, maintenance, and accountability of any San Antonio Zoo equipment used by Security, including but not limited to cameras/CCTV, radios, computers, and vehicles.
  • All other duties as assigned by management.


  • High school diploma or general education degree (GED) and one-year related experience and/or training OR the equivalent combination of education and experience.
  • Previous experience in security, loss prevention, and law enforcement, military, or public safety is preferred.
  • Experience working in a high volume customer-focused venue or attraction is preferred.
  • Level II Non-Commission Texas Department of Private Security Certification within three months of employment. 
  • Strong interpersonal and oral communication skills.
  • The ideal candidate must have a passion for guest service.
  • Ability/demonstrated experience with evaluating situations, making decisions, and reacting quickly and calmly in emergencies. 
  • Ability to interact effectively and calmly with angry or emotional guests and employees during intensely aggravated circumstances.
  • Ability to write clearly and informatively.
  • Intermediate to advanced computer skills is necessary.
  • Ability to maintain guest, employee, and organization confidentiality.
  • Must be able to walk (80 acres) and/or stand up to 10 hours daily in adverse outdoor conditions such as cold, rain, snow, or heat.
  • At times during busy seasons, you must be available to work overtime and/or double shifts.
  • Clear driving record.
  • Must be able to lift to 50 lbs.
  • CPR/AED (adult, child, infant) and Basic First Aid certificate within three months of hire.
  • Spanish fluency is highly desirable.  
San Antonio Zoo
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